Front Desk Associate

About the Front Desk Associate Role

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!

Responsibilities

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies
• Resolve member concerns and escalate to a Manager as needed
• Answer phones in a friendly manner and assist callers with their inquiries
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships
• Perform prospective member calls and tours; assessing their membership needs
• Execute retail transactions with accuracy and drive sales goals
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

Qualifications

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Physical Demands

• Continual standing and moving throughout the club to accomplish tasks during shift
• Continual communicating in person or on the phone to exchange information during shift
• Must be able to lift up to 75 pounds
• Will encounter toxic chemicals during shift
• Frequent cleaning and sanitizing of equipment and facilities
• Moving self in different positions, including bending and twisting, to accomplish tasks

Benefits

• Medical, Dental, and Vision Insurance*
• Vacation*/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team-building competitions and social events

*Certain benefits listed are for full-time employees only.

Pay

The hourly pay range for this position is $15.10 to $16.10.