Front Desk Associate

Navy Region Southeast Fleet and Family Readiness (FFR) · Meridian, MS · 2 days ago

OTHRPart-time

Summary

This position is located at Unaccompanied Housing at Meridian NAS. The purpose of this position is to perform front desk duties for the Housing Program.

Major Duties and Responsibilities

Ensures security of all residents is maintained at all times.
Ensures resident's privacy is maintained at all times.
Must possess a welcoming manner and a positive attitude; demonstrate effective communication skills; professionally interact with residents, leadership of tenant commands and with Unaccompanied Housing (UH) staff; answer questions regarding housing facilities; and provide information regarding on-base facilities for service members.
Provide assistance handling customer complaints, involving management as necessary.
Professionally answer phones, transfer calls to appropriate individuals, and reply to guest questions.
Provide quality customer service throughout the check-in and check-out process, presenting a neat, clean and professional appearance at all times.
Verify eligibility and assign residents per applicable minimum adequacy standards and guidance found in the Unaccompanied Operations Manual (CNIC M-11103-2).
Assign residents to ensure "best and highest use" of UH inventory. Appendix "C" of CNIC M-1103.2 provides summary of unit type capacity.
Ensure check-in and check-out transactions are accurately recorded in Enterprise Military Housing (eMH). Associates are responsible for the accuracy of their data input.
Safeguard residents' personally identifiable information.
Prepare eMH reports as required (e.g. daily vacant beds report for building managers).
Create new and replacement key cards per local policy and guidance.
Provide new residents with linen sets (i.e. bed in the bag) and a copy of the Installation's "Welcome Aboard Handbook."
Facilitate the new resident orientation brief, if designated by the UH Manager, using appendix "F" of CNIC M-1103.2.
Receive and collect resident trouble calls and requests, if designated as the point of contact, and coordinate with the appropriate UH staff to prepare work requests or other appropriate responses.
Report any resident complaint or concern to the front desk supervisor. If the issue is an emergency or has anything to do with a personal assault, immediately follow local emergency procedures.
Enforce UH guest and visitor policies and ensure the building resident, UH staff member, or responsible RA escort non-residents at all times.
Post results of all inspections, as directed by supervisor, in Enterprise Military Housing (eMH) property management system.
Responsible for inventory of all keys/keycards and any other supplies maintained at the front desk.
Maintain a neat and orderly front desk and lobby area.
Perform other related duties as assigned.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

A qualified candidate must possess the following:

Twelve (12) months of work experience that demonstrates knowledge of the basic principles, concepts, standards and regulations of customer service, preferred.
Must be skilled in the use of a personal computer and basic Microsoft Office applications.
Must possess basic math and reading skills.
Must be able to communicate clearly and effectively both verbally and in writing in English.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Applicants can qualify based on education OR experience OR a combination of both. If qualifying based on education, applicants must submit transcripts showing degree awards and course work.

1 year or more of general experience
Successful completion of 2 years of study that included at least 12 semester hours
An equivalent combination of education and/or experience as described above

Conditions of Employment

Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
May be required to pass pre-employment examinations.
A valid State driver's license is required to operate motor vehicles.
Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
Selective Service Registration is required for males born after 12/31/1959.
Males must be registered or exempt from Selective Service. https://www.sss.gov/register/
Selectee must be determined suitable for federal employment.
Selectee may be required to successfully complete a probationary period.
Social Security Card is required.
Satisfactorily complete an employment verification (E-VERIFY) check.
As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment.
A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.
Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.
Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.
For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Benefits

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to:

Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.).
Stability of Federal Civilian Service
People with passion for doing work that matters
Quality of Work Life Balance

Although this position offer does not include benefits to flex employees, there are numerous perks to being a flex employee. Below are just a few of those perks you will be able to benefit from:

Flexible Schedule - You are scheduled based on mission needs and your availability.
Employee Assistance Program (EAP) - A FREE program provided by CNIC that is accessible to all employees, members of your family, whether in your household or not, offering 24/7/365 access to specialized private support.
Access to Morale, Welfare & Recreation Programs to include Golf Courses, Marinas, Gyms/Fitness Centers, Bowling Centers, Restaurants Pools, Base libraries and more!
Discounted Tickets and Travel options and outdoor recreation rentals!
Shopping privileges at the Navy Exchange!
Access to professional development resources!

If you are scheduled and work on average 30 hours/week, you will be eligible for medical benefits.