Front Desk Associate

Key Responsibilities

• Greet and welcome guests with excellent customer service
• Manage front desk operations including check-in, check-out, and reservation management
• Process guest payments accurately; handle cash, credit cards, and daily balancing
• Answer all incoming calls professionally and follow company sales and service standards
• Aid guests with room selection, room upgrades, and brand program enrollment
• Handle room and rate changes while following hotel policies and guest needs
• Cook up VIP arrivals, special requests, and ensure accurate guest notes
• Cook with Housekeeping on room status and readiness
• Provide guests with information about hotel amenities, services, and local attractions
• Maintain clean, organized, and safe work areas at all times
• Communicate effectively with management and all hotel departments
• Represent MCHG positively and professionally while interacting with guests and the community
• Follow all company policies, procedures, and safety standards

Qualifications

• Previous front desk, hotel, or customer service experience preferred
• Strong guest service and hospitality skills
• Excellent verbal and written communication skills
• Basic computer skills; ability to learn hotel PMS and reservation systems
• Strong attention to detail, accuracy, and ability to multitask
• Positive attitude, professional appearance, and reliable attendance
• Ability to stand and walk for extended periods; lift 35-50 lbs as needed
• Must be available to work a flexible schedule including nights, weekends, and holidays

Pay

Competitive wages and excellent full-time benefits, including:

• Health, Dental, and Vision Insurance
• Life Insurance
• 401(k)
• Paid Time Off (PTO)
• Company Discounts

Schedule

Flexible schedule including nights, weekends, and holidays

Benefits

Supportive and respectful work environment

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.