Front Desk Associate

About the Role

As a Front Desk Associate, you’ll work independently without direct supervision. You’ll need strong communication, telephone, and customer service skills, be detail-oriented, and able to multitask. You’ll meet and greet residents, check guests and service providers in and out, understand and react to emergency response and access control procedures, monitor and operate electronic security control systems, and maintain daily logs, records, and forms.

Responsibilities

• Demonstrate excellent customer service, communication, and time management skills.
• Monitor Emergency Response System.
• Greet and direct residents, guests, and invitees.
• Monitor and control Electronic Security Control Systems.
• Respond to emergency situations in a timely and efficient manner.
• Monitor and control access to the building.
• Maintain daily logs, records, and forms.
• Resolve and follow up on all complaints/issues.
• Maintain a safe and secure environment throughout the building/property(s).
• Follow safety procedures and maintain a safe work environment.
• Perform other duties as assigned by the on-site property manager.

Qualifications

• High school diploma or equivalency preferred.
• College-level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills required.

Physical Requirements

• Ability to lift 30–50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp, and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Benefits

As a full-time exempt associate, you will be eligible for full comprehensive benefits, including:

• Choice of multiple medical plans, dental, and vision.
• Time off benefits and paid holidays.
• 401k with company match.

Occasional travel may be required to attend training and other company functions.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) to assist in objectively evaluating candidate qualifications based on specific job-related characteristics, including skills, experience, and competencies relevant to the position.

Candidates who require an alternative selection process or a reasonable accommodation may make a request through our designated contact channel: national_recruiting@fsresidential.com.

Candidates residing in New York City and subject to NYC Local Law 144 may request information about the AEDT, including details on data collected, sources, and data retention policies. To submit a request, contact national_recruiting@fsresidential.com. We will respond within 30 days in accordance with Local Law 144.