Front Desk Associate
The Heathrow Surgery Center is located in Lake Mary, Florida, at 942 International Parkway. Our mission is to provide patients with high-quality, outpatient surgical care in a safe, convenient, and caring environment. We offer surgical care for various procedures using the latest technology and state-of-the-art equipment. Our comfortable, patient-focused environment is complemented by the expertise of some of Central Florida's finest surgeons.
About the role
The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the surgery center.
Responsibilities
- Displays a high level of professionalism and provides superb customer service
- Obtains and reviews patient demographic and insurance information for accuracy
- Verifies insurance and collects copays, co-insurance, and outstanding balances
- Ensures all patient intake forms are signed and complete
- Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
- Schedules appointments
- Processes medical record requests per policies and procedures
- Coordinates with Surgical Staff to ensure optimal patient experience
- May answer multiple phone lines, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments
Requirements
- High School Diploma or Equivalent Certificate
- Minimum 2 years of experience in a medical office/health care setting
- Minimum 2 years of health care insurance experience
- Strong computer knowledge and skills with a minimum typing speed of 30 WPM
- Strong desire to assist others and provide excellent customer service
- Must be highly dependable and organized
- Outstanding interpersonal skills
- An impeccably clean, polished, professional image
- The ability to learn quickly, retain training, problem solve, and think independently
Skills
- Understanding of medical terminology (preferred)
Benefits
- Medical, Dental, and Vision insurance
- 401k with company match
- HSA/FSA options
- Telemedicine
- Generous PTO package
- Free Employee Discounts and Perks
- Employee Assistance Program
- Group Life/AD&D insurance
- Short Term Disability Insurance
- Long Term Disability Insurance