Front Desk Associate

Benefits

• Employee discounts

Responsibilities

• Ensuring that all members and guest check in and have active memberships
• Oversight of guest and member traffic flow
• Collection of dues and updating billing when appropriate
• Monitoring and addressing membership alerts
• Assisting members and guests with all inquiries and concerns
• Reporting all issues in a timely manner
• Answering phone calls and directing appropriately
• Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
• Assisting other departments when necessary
• Attending all required meetings
• Maintaining an active and working knowledge of Cowboys Fit as a company, as well as all services and promotions
• Being proficient in policies ad directives as outlined in the Member Services Playbook

Qualifications

Your background should include:

• Experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Knowledge of Microsoft Office Suite
• Basic computer skills
• Ability to work independently and as part of a team
• Passion for fitness and wellness

Skills

• Customer service skills
• Attention to detail
• Time management
• Microsoft Office Suite proficiency

Pay

The salary range for this position is $X-$Y per hour, based on experience.

Schedule

Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.