Front Desk Associate

Responsibilities

• Model MetroRock values through professional interactions with staff, members and guests.
• Foster a welcoming, positive, respectful, and inclusive environment for customers and staff.
• Facilitate programs, classes, events, and other scheduled activities according to established training, standards, and procedures.
• Ensure that gym operations run smoothly by completing assigned opening, closing, front desk, floor, and operational tasks accurately and on time.
• Maintain a safe environment by understanding, following, and enforcing all gym policies and risk management practices.
• Provide accurate, up-to-date information about memberships, programs, events, retail products, and facilities offerings.
• Complete regular maintenance and inspection of the facility and climbing equipment as directed.
• Demonstrate initiative to identifying and completing projects and side tasks with minimal supervision.
• Work effectively in an occasionally fast-paced, physically active environment while maintaining a high level of customer service and professionalism.
• Be available to work afternoons, evenings, weekends, and occasional shifts for events, competitions and other operational needs.

Requirements

• The Ideal Candidate will Be familiar with with the climbing community and its culture.
• Demonstrate excellent customer service and communication skills.
• Be comfortable working in a fast paced, physically active workspace.
• Be available to work weekend, evening, and afternoon shifts.
• Take initiative to identify and complete projects and side tasks during shifts.
• Be proficient in using Google Drive and able to learn new platforms as required.
• Be comfortable with retail sales, customer interactions and recommending products based on customer needs.
• Prior Rock Gym Pro Experience preferred, but not required.
• Proficiency in bouldering, top-rope, and lead climbing preferred, but not required.
• Prior experience in the outdoor industry is a plus.