Front Desk Associate

About the role

This position oversees front desk operations and serves as the primary problem solver for both guests and teammates. The role involves managing guest check-ins and check-outs, supporting and training new front desk team members, resolving guest issues professionally, and helping with daily tasks such as event sheet distribution, business center support, and maintaining lobby presentation.

Requirements

• Customer service experience with strong people skills and patience
• Experience in hospitality or leadership preferred
• High school diploma or equivalent
• Tech proficiency to use hotel systems confidently
• Ability to lift 50 lbs and remain on feet throughout shift

Benefits

• 401(k) plan with company match
• Medical, dental, and vision insurance options
• Paid time off and vacation
• Exclusive travel discounts and brand discount programs
• DailyPay access
• Wellness programs
• Tuition reimbursement
• Exclusive discounts on brands and services
• Community service and volunteer programs
• Career growth opportunities with 40% of management hires coming from internal promotions

Pay

Compensation range: $15.50 per hour, determined based on experience, skills, qualifications, and specific location. Actual pay may vary depending on these factors.

Schedule

Full time