Front Desk Associate

The Front Desk Associate Will Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member

1. Warmly welcome both current and prospective students and their families
2. Manage and respond to customer inquiries both by phone and email
3. Maintain multiple calendars, schedule meetings and ensure everything is up-to-date
4. Use internal database to generate reports and lists, and perform data entry tasks
5. Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
6. Organize and prepare classroom and office supplies
7. Take inventory to support campus operations
8. Supervise students between classes
9. Perform light cleaning duties and tidying up the facility
10. Absorb responsibility for the organization, operation, and appearance of the lobby and front desk area
11. Aid full-time staff with other campus procedures to ensure things are running smoothly
12. Participate in occasional outreach/inreach opportunities

Other duties as assigned

Requirements

Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred

1. Strong organizational and computer skills
2. Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage
3. Establish and maintain positive, effective working relationships with students, parents, staff, and the general public
4. Maintain flexibility to effectively solve problems under pressure
5. Administrative and/or customer service experience
6. Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)
7. Motivated to learn new technologies
8. Maintain customer confidentiality
9. Excited about our mission of motivating high-performing students

Qualifications

Likely to be a part-time position at our Cambridge location. Front Desk hours are Sunday through Thursday during the academic year with Monday through Friday during the summer. Our team is currently seeking candidates that can work the following days and hours during the academic year: 2026–2027 Academic Year | Sep. 08, 2026 – Jun. 14, 2027 Day Hours (ET) Monday–Thursday 2:45 PM - 6:45 PM Monday–Thursday 5:00 PM - 9:00 PM Sunday 8:30 AM - 1:30 PM Sunday 11:00 AM - 4:00 PM Sunday 1:30 PM - 6:30 PM Sunday (combined) 8:30 AM - 4:00 PM Sunday (combined) 11:00 AM - 6:30 PM Campus Location: This is an in-person position at our Cambridge Campus (1033 Massachusetts Ave, 1st Floor Cambridge, MA 02138). Candidates must be located in Lexington/Waltham, MA or the surrounding area and must be able to commute to our campus.

Pay

Pay Rate: 21.13 - 21.63/hour

Culture

Join a team of lifelong learners dedicated to discovering, inspiring, and training high-performing students in advanced problem-solving education

About AoPS Academy

AoPS Academy is a year-round educational enrichment program. Since 1993, AoPS has prepared hundreds of thousands of students for college and career success through engaging curriculum, expert online instruction, and local, in-person academies. AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms. We offer a world-class curriculum in math, science, and language arts for students in grades 1-12, creating an environment where exploration meets challenge, right in your local neighborhood. Students learn in small classes led by accomplished instructors and collaborate with a peer group who share their passion for learning. We have opened 20+ academies across the nation since 2016 and are still growing!