Front Desk Associate

Part-time front desk staff at our Pasadena, CA location will serve as the welcoming face of AoPS Academy, supporting campus operations and customer interactions while classes are in session.

Responsibilities

• Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member
• Warmly welcome both current and prospective students and their families
• Manage and respond to customer inquiries both by phone and email
• Maintain multiple calendars, schedule meetings, and ensure everything is up-to-date
• Use internal database to generate reports and lists, and perform data entry tasks
• Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
• Organize and prepare classroom and office supplies
• Take inventory to support campus operations
• Supervise students between classes
• Perform light cleaning duties and tidying up the facility
• Assume responsibility for the organization, operation, and appearance of the lobby and front desk area
• Assist full-time staff with other campus procedures to ensure smooth operations
• Participate in occasional outreach/inreach opportunities
• Other duties as assigned

Requirements

• Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred
• Strong organizational and computer skills
• Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage
• Ability to establish and maintain positive, effective working relationships with students, parents, staff, and the general public
• Ability to work both independently and collaboratively
• Maintain flexibility to effectively solve problems under pressure
• Administrative and/or customer service experience
• Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)
• Salesforce experience highly preferred
• Motivated to learn new technologies
• Maintain customer confidentiality
• Excited about our mission of motivating high-performing students
• Ability to lift up to 25 lbs
• Legally authorized to work in the US (no sponsorship available, including STEM-OPT and H-1B)

Schedule

This is an in-person, part-time position at our Pasadena campus. Front Desk hours are weekday afternoons/evenings and weekends during the academic year, with Monday through Friday day shifts available during the summer.

Pay

Pay rate: $19.44 - $19.89/hour

Benefits

• Paid sick leave
• Employee discounts on classes and Beast Academy Online subscriptions
• 401(k) retirement plan with company match

About AoPS Academy

AoPS Academy is a year-round educational enrichment program. Since 1993, AoPS has prepared hundreds of thousands of students for college and career success through engaging curriculum, expert online instruction, and local, in-person academies. AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms, offering a world-class curriculum in math, science, and language arts for students in grades 1-12. We create an environment where exploration meets challenge, with small classes led by accomplished instructors and a peer group who share a passion for learning. We have opened 20+ academies across the nation since 2016 and continue to grow.