Front Desk Agent Worcester, MA

Location: 125 Front Street, Worcester, MA

Availability: Weekdays, weeknights, and weekends
Shifts: 7:00 AM – 3:00 PM & 3:00 PM – 11:00 PM

About the role

This role serves as the main point of contact for all guests, handling their requests, concerns, and needs.

Responsibilities

• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Post all charges, including valet and other miscellaneous charges, to guest accounts.
• Maintain hotel key security system.
• Oversee safe deposit boxes for guests.
• Verify credit cards and balance bank at the end of the shift.
• Run and verify availability report at the beginning of the shift; update report as needed.
• Review communications log at the beginning of the shift.
• Know and follow the hotel’s emergency procedures in the event of an actual emergency.
• Notify appropriate supervisor immediately of any problem with rooms.
• Ensure check-in and check-out are as expeditious as possible.
• Knowledge of hotel phone system to allow transferring of calls to rooms and voicemail.
• Prompt distribution and notification to guests of mail.

Requirements

• High school graduate or equivalent preferred.
• Previous hotel-related experience desired; Marriott hotel experience desired.
• Must be available to work nights and weekends.
• Must speak, read, write, and understand English.
• Ability to frequently sit, stand, and walk during shift.
• Ability to occasionally lift and carry up to 40 pounds.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance.
• Flexible Spending Account (FSA) and FSA Dependent Care.
• Long-term disability and group term life insurance.
• 401(k) retirement plan with employer match.
• Vacation, holiday pay, and sick pay.
• Employee Assistance Program.