Front Desk Agent South Coast Winery Resort & Spa

About the role

South Coast Winery Resort & Spa is seeking a warm, professional, and service‑driven Front Desk Agent to be the welcoming face of our luxury resort. The role involves creating exceptional first impressions and delivering memorable guest experiences.

Responsibilities

• Greet guests with genuine hospitality and ensure a seamless check‑in and check‑out experience.
• Manage reservations, room assignments, billing, and cash handling accurately.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Coordinate with Housekeeping, Maintenance, and Guest Services to exceed guest expectations.
• Maintain knowledge of resort amenities, winery offerings, spa services, and local attractions.
• Uphold brand standards, policies, and procedures at all times.

Requirements

• Previous hotel front desk or customer service experience preferred.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask and remain calm in a fast‑paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.
• Experience with hotel PMS systems is a plus.

Why Join

Work in a beautiful luxury resort and winery setting with competitive pay and benefits. Enjoy employee discounts on dining, spa, and retail offerings, and opportunities for growth and career development as part of a passionate team dedicated to excellence in hospitality.

Benefits

• 401(k) with matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources
• Employee discounts on dining, spa, and retail offerings
• Opportunities for growth and career development