Front Desk Agent Part Time Evenings

Schedule

Saturdays and Sundays, 3pm-11pm

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Greeting Guests

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.

Security and Access Control

• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Clock in and out of shifts as required.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.

Customer Service and Communication

• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
• All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

Emergency Response

• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

Reports and Documentation

• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Physical Demands

• The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less.
• The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
• Able to detect auditory and/or visual emergency alarms.

Work Environment

• The working environment will be indoor and will require team member to sit and stand frequently.
• Low to moderate noise level in the workplace.

Position Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Required Education and Experience

• A high school diploma or GED;
• Some college preferred;
• Minimum six months related experience and/or training;
• Previous work experience in the in a high-rise property setting is highly desired;
• A valid Drivers License.