Front Desk Agent - Part Time - Best Western - starting at $18/hour
B. F. Saul Company Hospitality Group · Sterling, VA · 1 mo ago
On-siteManagement$18/hrPart-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate, EEO, etc. Must preserve all substantive info.
Let's parse the posting.
First paragraph: "B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction."
That's about the role. So we can have
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate, EEO, etc. Must preserve all substantive info.
Let's parse the posting.
First paragraph: "B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction."
That's about the role. So we can have About the role
with that content.
Next: "Responsibilities Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures."
We need to format as list items under - . Probably group by subheadings? The instruction: Use
- for any list of duties/requirements/benefits. So we can create a list of responsibilities. Could break each bullet as separate
- . We'll need to parse each duty.
Let's extract each bullet:
- Anticipates and responds to guests in a friendly and positive manner.
- Responsible for providing the highest level of service.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests.
- Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
- Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
- Monitors room availability, follows restrictions, and all booking policies and procedures.
- Drives sales and maximizes revenue by up-selling rooms and amenities.
- B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
- Produces required volume of work by planning, organizing and prioritizing work duties.
- Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures.
- Attends all required department and hotel meetings.
- Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.
- Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
- Knowledgeable of hotel emergency procedures.
That seems comprehensive.
Now "Required Skills And Experience" section: "High school diploma or GED required.1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.Ability to lift, push and pull up to 75 pounds on an occasional basis."
We need to separate sections: maybe Requirements (education, experience) and Skills. The instruction: Use headings for Requirements, Qualifications, Skills. We need to decide what content goes where. Usually "Requirements" could be education and experience; "Skills" could be communication, attention to detail, ability to lift, etc. "Qualifications" maybe similar to requirements. But we should not create thin sections. We can combine into Requirements and Skills.
Let's extract:
Education/Experience:
- High school diploma or GED required.
- 1+ years prior guest service experience required preferably in a hospitality setting.
Skills:
- Excellent verbal communication skills needed.
- Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
- Ability to lift, push and pull up to 75 pounds on an occasional basis.
Now Pay: "$18 - $18 an hour Minimum and maximum wage or salary for the position. The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more."
We have pay range: $18 - $18 an hour (so $18/hour). Also mention benefits: healthcare benefits, 401(k), disability, life insurance, bonus plans.
Thus we can have Pay section with that info, and Benefits section maybe separate. However we need to avoid thin sections. Could combine Pay and Benefits into one? But headings are separate: Benefits, Pay, Schedule. We need to include only if real specific content. We have pay specifics: $18 - $18 an hour. That's specific. Benefits: healthcare benefits, 401(k), short-term and long-term disability coverage, basic life insurance, bonus plans. That's specific. Schedule: "Must be available for AM shifts during the week and possible weekends." That's schedule info.
Thus we can have three sections: Pay, Benefits, Schedule.
Now we need to output HTML fragment only, no extra markup.
We'll structure:
About the role
... (the paragraph)
Responsibilities
- ...
...
Requirements
- High school diploma or GED required.
- 1+ years prior guest service experience required preferably in a hospitality setting.
Skills
- Excellent verbal communication skills needed.
- Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
- Ability to lift, push and pull up to 75 pounds on an occasional basis.
Pay
$18 - $18 per hour. The actual base pay offered is determined by several variables, including the applicant's qualifications, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package.
Benefits
- Access to or eligibility for healthcare benefits
- 401(k) plan
- Short-term and long-term disability coverage
- Basic life insurance
- Bonus plans
Schedule
Must be available for AM shifts during the week and possible weekends.
We need to ensure we didn't include boilerplate like EEO, equal opportunity, etc. We removed those.
Check for any repeated content: The paragraph about anticipating guest needs appears twice in original; we included once.
Check for any "Minimum and maximum wage or salary for the position." We incorporated.
Check for "B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace..." removed.
Check for "EEO AA M/F/Vet/Disabled" removed.
Check for "B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions." Already in responsibilities.
Check for "B. F. Saul Company Hospitality Group guest service recovery program." Already.
Check for "B. F. Saul Company Hospitality Group general work rules and department procedures." Already.
Check for "B. F. Saul Company Hospitality Group, brand, local, state and federal regulations." Already.
Check for "B. F. Saul Company Hospitality Group procedures for guest/team member incidents." Already.
Check for "Knowledgeable of hotel emergency procedures." Already.
Now ensure we didn't miss any substantive info: The line "along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt." included in about role.
Check for "more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels:" included.
Check for "team of more than 1,000 enthusiastic hospitality professionals!" included.
Check for "This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service." included.
Check for "This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction." included.
Check for "Responsible for providing the highest level of service." included.
Check for "Process check-ins and check-outs, verify billing, create reservations, and process special requests." included.
Check for "Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services." included.
Check for "Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary." included.
Check for "Understands and follows B. F. Saul Company Hospitality Group guest service recovery program." included.
Check for "Follows proper selling techniques and ensures strategies are utilized to maximize room revenues." included.
Check for "Monitors room availability, follows restrictions, and all booking policies and procedures." included.
Check for "Drives sales and maximizes revenue by up-selling rooms and amenities." included.
Check for "B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions." included.
Check for "Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste." included.
Check for "Produces required volume of work by planning, organizing and prioritizing work duties." included.
Check for "Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures." included.
Check for "Attends all required department and hotel meetings." included.
Check for "Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal
- for any list of duties/requirements/benefits. So we can create a list of responsibilities. Could break each bullet as separate
- . We'll need to parse each duty.
Let's extract each bullet:
- Anticipates and responds to guests in a friendly and positive manner.
- Responsible for providing the highest level of service.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests.
- Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
- Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
- Monitors room availability, follows restrictions, and all booking policies and procedures.
- Drives sales and maximizes revenue by up-selling rooms and amenities.
- B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
- Produces required volume of work by planning, organizing and prioritizing work duties.
- Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures.
- Attends all required department and hotel meetings.
- Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.
- Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
- Knowledgeable of hotel emergency procedures.
That seems comprehensive.
Now "Required Skills And Experience" section: "High school diploma or GED required.1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.Ability to lift, push and pull up to 75 pounds on an occasional basis."
We need to separate sections: maybe Requirements (education, experience) and Skills. The instruction: Use headings for Requirements, Qualifications, Skills. We need to decide what content goes where. Usually "Requirements" could be education and experience; "Skills" could be communication, attention to detail, ability to lift, etc. "Qualifications" maybe similar to requirements. But we should not create thin sections. We can combine into Requirements and Skills.
Let's extract:
Education/Experience:
- High school diploma or GED required.
- 1+ years prior guest service experience required preferably in a hospitality setting.
Skills:
- Excellent verbal communication skills needed.
- Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
- Ability to lift, push and pull up to 75 pounds on an occasional basis.
Now Pay: "$18 - $18 an hour Minimum and maximum wage or salary for the position. The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more."
We have pay range: $18 - $18 an hour (so $18/hour). Also mention benefits: healthcare benefits, 401(k), disability, life insurance, bonus plans.
Thus we can have Pay section with that info, and Benefits section maybe separate. However we need to avoid thin sections. Could combine Pay and Benefits into one? But headings are separate: Benefits, Pay, Schedule. We need to include only if real specific content. We have pay specifics: $18 - $18 an hour. That's specific. Benefits: healthcare benefits, 401(k), short-term and long-term disability coverage, basic life insurance, bonus plans. That's specific. Schedule: "Must be available for AM shifts during the week and possible weekends." That's schedule info.
Thus we can have three sections: Pay, Benefits, Schedule.
Now we need to output HTML fragment only, no extra markup.
We'll structure:
About the role
... (the paragraph)
Responsibilities
- ... ...
Requirements
- High school diploma or GED required.
- 1+ years prior guest service experience required preferably in a hospitality setting.
Skills
- Excellent verbal communication skills needed.
- Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
- Ability to lift, push and pull up to 75 pounds on an occasional basis.
Pay
$18 - $18 per hour. The actual base pay offered is determined by several variables, including the applicant's qualifications, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package.
Benefits
- Access to or eligibility for healthcare benefits
- 401(k) plan
- Short-term and long-term disability coverage
- Basic life insurance
- Bonus plans
Schedule
Must be available for AM shifts during the week and possible weekends.
We need to ensure we didn't include boilerplate like EEO, equal opportunity, etc. We removed those. Check for any repeated content: The paragraph about anticipating guest needs appears twice in original; we included once. Check for any "Minimum and maximum wage or salary for the position." We incorporated. Check for "B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace..." removed. Check for "EEO AA M/F/Vet/Disabled" removed. Check for "B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions." Already in responsibilities. Check for "B. F. Saul Company Hospitality Group guest service recovery program." Already. Check for "B. F. Saul Company Hospitality Group general work rules and department procedures." Already. Check for "B. F. Saul Company Hospitality Group, brand, local, state and federal regulations." Already. Check for "B. F. Saul Company Hospitality Group procedures for guest/team member incidents." Already. Check for "Knowledgeable of hotel emergency procedures." Already. Now ensure we didn't miss any substantive info: The line "along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt." included in about role. Check for "more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels:" included. Check for "team of more than 1,000 enthusiastic hospitality professionals!" included. Check for "This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service." included. Check for "This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction." included. Check for "Responsible for providing the highest level of service." included. Check for "Process check-ins and check-outs, verify billing, create reservations, and process special requests." included. Check for "Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services." included. Check for "Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary." included. Check for "Understands and follows B. F. Saul Company Hospitality Group guest service recovery program." included. Check for "Follows proper selling techniques and ensures strategies are utilized to maximize room revenues." included. Check for "Monitors room availability, follows restrictions, and all booking policies and procedures." included. Check for "Drives sales and maximizes revenue by up-selling rooms and amenities." included. Check for "B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions." included. Check for "Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste." included. Check for "Produces required volume of work by planning, organizing and prioritizing work duties." included. Check for "Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures." included. Check for "Attends all required department and hotel meetings." included. Check for "Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal