Front Desk Agent-On Call Only

About the role

This on-call Front Desk position provides attentive, courteous service to all guests prior to arrival and throughout their stay, maximizing suite revenue and occupancy. The role requires flexibility to serve as occasional backup coverage across all shifts, including 7:00 AM–3:00 PM, 3:00 PM–11:00 PM, and 11:00 PM–7:00 AM. Must be available for an initial 1–2 weeks of mandatory training during weekdays (Monday through Friday).

Responsibilities

• Greet and assist all guests with a friendly and professional demeanor.
• Complete a detailed audit process and report any discrepancies to management.
• Handle reservations and guest inquiries.
• Demonstrate knowledge of the Lodge Emergency Procedures.
• Operate all relevant aspects of the front desk computer system.
• Ensure prompt delivery of packages, mail, and messages to guests.
• Set up and manage the breakfast program and other front office operations.
• Follow emergency procedures to ensure guest safety.

Requirements

• High School diploma or equivalent.
• Proven experience as a Front Desk clerk or in a similar role, preferably in the hospitality industry.
• Excellent organization and time management skills.
• Ability to communicate clearly and effectively.
• Knowledge of Microsoft Office Suite, Internet, and Property Management Systems.

Physical & Mental Requirements

• Light work: Lifting up to 20 pounds occasionally.
• Effective in handling stressful and high-pressure situations.
• Excellent problem-solving skills and ability to respond to guest needs efficiently.

Schedule

• On-call position with occasional backup coverage across all shifts: 7:00 AM–3:00 PM, 3:00 PM–11:00 PM, and 11:00 PM–7:00 AM.
• Must attend 1–2 weeks of mandatory training during weekdays (Monday through Friday).