Front Desk Agent - Marriott

About the role

You set the tone for every guest stay. At the Fairfield Inn & Suites York, the front desk is the command center of the hotel. Guests arrive tired from the road, traveling for work, visiting family, or passing through Nebraska. You are the first person they meet and the person they remember when they leave.

Responsibilities

• Welcome guests and provide efficient, friendly check-in and check-out
• Handle reservations, room assignments, and guest requests
• Answer phones and assist guests with information about the hotel and the York area
• Resolve guest concerns quickly and professionally
• Balance and manage cash, credit card transactions, and daily reports
• Cook up with housekeeping and maintenance to keep operations running smoothly
• Maintain a clean, organized, professional front desk and lobby area
• Deliver the service standards expected from a Marriott-branded hotel

Qualifications

• Friendly, outgoing personality
• Strong communication and problem solving skills
• Ability to stay calm and organized during busy periods
• Dependable and punctual
• Basic computer skills
• Ability to work mornings, evenings, weekends, and holidays when needed

Benefits

• Competitive hourly pay and bonus opportunity