Front Desk Agent - Limelight Snowmass - Winter

About the role

The Front Desk Agent welcomes and registers guests, presents statements, and collects payments for departing guests. The role involves communicating with housekeeping, maintenance, and guest services to fulfill guest requests. The ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience. This position reports to the Front Office Manager.

Applications will be accepted until October 4, 2026.

Responsibilities

• Welcome guests upon their arrival and assign rooms
• Provide a summary of the hotel and the amenities offered to guests
• Coordinate with other departments for daily needs or special requirements for all hotel guests
• Recommend restaurants and activities based on guests’ ability/skill level and interests
• Maintain the cash bank and perform daily cash settlement
• Accept reservations, changes, and cancellations
• Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished
• Comply with all policies of the hotels and Aspen One
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by the manager and assist other departments as needed
• Perform other duties as assigned

Requirements

• High School Diploma or equivalent (preferred)
• 1 year of customer or guest experience (preferred)
• Previous front‑desk experience (preferred)

Skills

• Basic knowledge of local mountain, town activities and events
• Familiarity with basic industry terminology
• Understanding of company policies and procedures
• Strong problem‑solving and critical‑thinking skills to address guest inquiries and resolve concerns promptly
• Active listening and interpersonal skills to personalize the guest experience
• Professional demeanor in a fast‑paced environment
• Strong attention to detail
• Ability to work independently with minimal supervision
• Ability to work effectively in team settings, contributing positively to group dynamics

Work Environment & Physical Demands

The role requires standing, walking, or being on your feet for extended periods; occasional kneeling and bending may be required. Work is performed indoors under normal conditions. The employee must be able to occasionally lift, push, or pull up to 50 lb., individually or with assistance.

Benefits

• Seasonal full‑time position:
  • Paid Time Off programs
  • Paid Leave programs
  • Employee Ski Pass and Dependent Ski Passes
  • Other company perks
• Seasonal part‑time position:
  • Paid Time Off programs
  • Employee Ski Pass
  • Other company perks