Front Desk Agent l Part Time

Job Duties

• Anticipates and responds to guests in a friendly and positive manner
• Processes check-ins and check-outs, verifies billing, creates reservations, and processes special requests
• Affords assistance to guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• Understands and follows the company guest service recovery program
• Fulfills proper selling techniques and ensures strategies are utilized to maximize room revenues
• Maintains room availability, follows restrictions, and all booking policies and procedures
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Fulfills company procedures when handling cash and processing financial transactions
• Uses equipment properly and adheres to cost controls to reduce expenses and waste
• Plans, organizes, and prioritizes work duties to produce required volume of work
• Adheres to company general work rules, department procedures, and company policies
• Attends all required department and hotel meetings
• Maintains a clean and safe work area in compliance with company, brand, local, state, and federal regulations
• Fulfills company procedures for guest/associate incidents

Requirements

• 1+ years prior guest service experience required, preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer focused, and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push, and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

Qualifications

• High school diploma or GED required

Skills

• Knowledgeable of hotel emergency procedures

Benefits

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental, and vision insurance plans, company-paid life insurance and short-term disability coverage, company-paid long-term disability coverage for eligible employees, a 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts, and more!

For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.