Front Desk Agent - InterContinental Hotel & Conference Center

About the role

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Responsibilities

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Requirements

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Problem‑solving skills – turning issues into opportunities so every guest leaves with great memories
• Fluency in the local language – extra language skills would be great, but not essential
• Literate and tech‑savvy – good grasp of reading, writing, basic maths and computer skills

Benefits

• Full uniform
• Impressive room discounts
• Some of the best training in the business