Front Desk Agent (Hotel)

Responsibilities

• Assist Guest Service Agents and Front Office leadership with checking in and checking out guests.
• Respond to guest inquiries in a timely, friendly, and efficient manner.
• Provide driving and/or walking directions to guests for local destinations.
• Ensure a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, hotel events, and local/community events and attractions.
• Assist fellow team members and other departments to maintain positive working relationships.
• Provide or obtain accurate information for guests.
• Support guest check-in and check-out processes.
• Maintain up-to-date knowledge of hotel offerings and local recommendations.

Qualifications

• Passion for delivering exceptional guest experiences.
• Integrity, urgency, and discipline.
• Strong customer focus, adaptability, and dependability.