Front Desk Agent (Hotel)

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests
• Respond to guest inquiries in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information

Qualifications

• Passion for exceptional guest experiences
• Integrity, urgency, and discipline
• Strong customer focus, adaptability, and dependability