Front Desk Agent (Hotel)

Responsibilities

• Assist Guest Service Agents and Front Office leadership with guest check‑in and check‑out.
• Respond to guest inquiries promptly, courteously, and efficiently.
• Provide driving and/or walking directions and local recommendations to guests.
• Maintain comprehensive product knowledge of the hotel (directions, outlet hours, services, events, local attractions).
• Assist team members and other departments to foster positive working relationships.
• Provide or obtain accurate information as needed.

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline.
• Strong customer focus, adaptability, and dependability.