Front Desk Agent- Hono Koa Resort

About the Role

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. This Guest Services Associate position is based at the Hono Koa resort, recently added to our family through the acquisition of Yes& Vacations and Spinnaker Resorts.

Responsibilities

• Provide a warm welcome and excellent service to guests from registration to checkout.
• Guide guests through the registration process, issue unit keys, and share information about the resort and nearby attractions.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify correct charges and credits in guest folios.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns quickly and thoroughly.

Requirements

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Benefits

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week. Certain benefits may be available to associates working fewer hours where required by applicable law.

• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Life and accident coverage.
• Disability insurance.
• Wish day: paid time to volunteer at an approved organization.
• 401k with employer match (subject to eligibility requirements, including tenure).
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program (subject to provider availability).
• Employee Assistance Program.
• Paid time off, parental leave, and holidays (eligibility varies by position).

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Pay

Generally starting at $22.00 per hour. The actual hourly rate will be set based on factors including experience, education, skills, training, and work location.