Front Desk Agent- Hilton Denver City Center

About the role

The Front Desk Associate is responsible for providing exceptional guest service, managing reservations, and ensuring smooth check-ins and check-outs.

Responsibilities

• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Greets and completes established check-in procedures for arriving guests on a daily basis.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit.
• Courteously answers inquiries and accepts reservations, both in person and by telephone.
• Maintains good customer relations by keeping abreast of all in-house and area functions.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Requirements

• High school diploma or equivalent.
• Past experience in dealing directly with the public.
• Fluent in oral and written English.
• Ability to use tact and understanding when dealing with a variety of customer service problems.
• Highly organized and able to pay attention to minute written and verbal details.

Qualifications

• Must have high school graduate level mathematical aptitude.
• Knowledge of standard cash handling procedures.
• Knowledge of computerized cash register systems.
• Fluency in oral and written English.
• Ability to communicate both verbally and in writing.

Skills

• Mathematical aptitude.
• Customer service skills.
• Computerized cash register systems.
• Oral and written communication skills.

Benefits

• Employee Referral Program - $500 to $1000 based on position!
• Free Monthly RTD EcoPass- Full time Only
• Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!
• Company-paid short-term disability
• Paid FMLA leave for up to a period of 12 weeks
• Discounted Hotel rates at all Hilton & Sage managed Hotels & Restaurants
• Medical, Dental, Vision, 401K & Flex Spending Account (FT Employees)
• Paid time off for Vacation, Sick days and Holidays (FT Employees)

Pay

USD $20.00 - USD $20.00 /Hr.