Front Desk Agent - Full Time - Woodspring Suites Dayton North

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Auxiliary with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Auxiliary with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform cleaning duties, such as wiping down counters, Cleaning windows, sweeping floors, and folding laundry
• Other duties as assigned

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems. Choice Advantage PMS experience is a plus.
• Flexibility to work evenings, weekends, and holidays as needed

Perks

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Paid time off, vision, dental, and health insurance