Front Desk Agent - Full Time, The American Club

Specific Responsibilities

• Providing prompt, courteous and professional guest service in the functions of registration, guest departure, cashiering, reservations and information.
• Registering guests in and out of Fidelio property management system.
• Blocking guest rooms, preparing guest folios, guest cards, and programming room keys.
• Handling all money transactions at the front desk following standard operating procedures.
• Holding knowledge of food and beverage facilities and hours of operation.
• Posting and recording hotel gift certificates.
• Being knowledgeable about property and surrounding area, local attractions and shopping services.
• Adhering to established safety procedures and guidelines.
• Handling guest complaints.
• Provide property tours and assist with inquires as needed.
• Monitor direct bill routing.
• Process no show/cancellation charges.
• Maintain inventory of guest literature.
• File completed wakeup register.

Skills/Requirements

• A minimum of a high school diploma or equivalent.
• Minimum of 3+ years prior experience as a receptionist or in customer service.
• A friendly, outgoing personality, attention to detail and high degree of accuracy.
• The ability to work independently with professionalism while maintaining a focus on quality and customer service.
• A strong written and oral communication skills.
• Previous Guest Service experience preferred.

Pay

The hourly range for this position is $16.60 - $24.90. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Schedule

Shifts will vary between 6:00am and 10:00pm. Weekends are required.

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com. It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com .

Equal Opportunity Employer

Kohler Co. is an equal opportunity/affirmative action employer. We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.