Front Desk Agent - Full Time

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. Our associates are the shining stars of what we do, and we encourage you to bring your true self to work every day. We celebrate you and support your career journey with health & wellness programs, best-in-class learning and development, and travel discounts that feed your inner explorer.

About the role

We are looking for a Front Desk Agent to join the Front Office team at DoubleTree by Hilton Tulsa Downtown, a premier full-service hotel in the heart of downtown Tulsa. Connected to the Cox Business Convention Center via a sky bridge, our hotel offers 411 stylish guest rooms, over 24,000 square feet of flexible meeting space, and exceptional dining options.

Responsibilities

• Greet and register guests, and check guests out of the hotel while delivering outstanding guest service and financial profitability.
• Complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, and assisting with check-out.
• Ensure rooms and services are correctly accounted for using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information, including room categories, room rates, packages, promotions, local area, and general product knowledge to answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests, resolve issues in a timely, friendly, and efficient manner, and field guest complaints, conducting research to resolve and negotiate solutions for guest satisfaction.

Requirements

• Prior experience as a Front Desk Agent in a hotel or in a high-volume customer service industry.
• Passion for providing excellent customer service and ensuring guest satisfaction.
• Flexibility to work a variety of shifts between 7 AM - 11 PM, including days, evenings, and weekends.
• Excellent computer skills and a team-oriented mindset.
• Hilton brand experience is a plus.

Benefits

• Highly competitive wages.
• Exceptional benefit plan for eligible associates and their family members.
• 401K matching program for eligible associates.
• Flexible scheduling to focus on what is important to you.
• Discounts at Crescent-managed properties in North America for you and your family members.
• Discounts at Hilton brand properties worldwide.

About us

At Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels are respected for their differences, just like the guests and owners we serve. We are dedicated to fostering an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we aim to create change through training, recruiting, and promoting diverse talent to strengthen our culture.