Front Desk Agent - Drift Santa Barbara
TMC Hospitality · Santa Barbara, CA · 2 mo ago
On-siteManagementPart-time
Drift Santa Barbara is a 45-room boutique hotel on State Street built for the curious, the creative, and those who appreciate good design as much as good service. We move fast, stay flexible, and act with intention.
About the role
We’re looking for Front Desk Agents who bring warmth, curiosity, and a guest-first mindset to every interaction. With excellent benefits, a supportive team, and a work environment built around trust and collaboration, Drift is a place where you can grow your hospitality career and have fun doing it.
Responsibilities
- Welcome guests and create a memorable check-in and check-out experience
- Anticipate guest needs, answer questions, and help guests navigate local dining and activities
- Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership
- Handle reservations, guest communication, and folio accuracy with care
- Manage guest requests and follow through to ensure resolution
- Maintain common-area readiness, cleanliness, and vibe
- Assist with on-property retail, amenities, and delivery of guest items
- Support concierge-style needs including recommendations and trip planning
- Uphold Drift brand standards and contribute to a smooth, seamless guest journey
Requirements
- Previous hospitality or customer service experience preferred
- Strong communication and guest-relations skills
- Comfortable using technology and learning new systems
- Ability to multitask in a fast-paced, guest-facing environment
- Reliable, organized, and calm under pressure
- A genuine passion for creating great guest experiences
- Team-player energy with the ability to collaborate across departments
Benefits
- Excellent benefits for full-time roles (medical, dental, vision, 401k, PTO, etc.)
- Supportive, collaborative team culture
- Opportunities for growth across hotel operations
- Beautiful, design-forward work environment in the heart of Santa Barbara
- Flexible scheduling for both full-time and part-time roles
Pay
$22 USD per hour