Front Desk Agent - Courtyard Anchorage Airport
JL Hospitality Management, LLC · Anchorage, AK · 2 mo ago
Full-time
About the role
Join the JL Hospitality Management team and be the welcoming face of our hotel! We’re looking for friendly, dependable Front Desk Agents who enjoy helping guests and working in a fast-paced hospitality environment.
Responsibilities
- Greet and register guests with a warm, professional attitude
- Check guests in and out accurately and efficiently
- Resolve guest questions or concerns during their stay
- Promote hotel amenities, services, and upgrades
- Handle payments, room charges, and basic accounting
- Answer phones and emails and assist with guest requests
- Stay calm and solution-focused during busy or high-pressure situations
Benefits
- Medical, Dental & Vision Insurance
- Paid Time Off
- 401(k) Retirement Plan
- Leadership & Management Training Programs
- Career growth opportunities
- Discounted hotel room rates
- Voluntary benefits (pet insurance, cell phone discounts, travel & more)
- A fun and supportive workplace
Requirements
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Basic computer and math skills
- Ability to stand for extended periods
- Flexible availability (hospitality operates 24/7)
Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of facilities.