Front Desk Agent
Position Summary
The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. Sea Palms Resort features 123 rooms, an 18 hole golf course, and a full service on-site restaurant. Nestled in the heart of St. Simons Island, our marshfront resort is a sanctuary of tranquility, designed to provide an escape from the ordinary and a gateway to unforgettable memories.
Essential Job Functions
- Maintains a friendly, professional, cheerful, and courteous demeanor at all times
- Accurately answers inquiries from potential guests and accepts hotel reservations
- Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
- Suggestive selling techniques to sell room nights, increase occupancy and revenue
- Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Allocates rooms to expected arrivals after checking the guests preferences and special requests
- Buils strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)
- Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
- Cross checks all billing instructions to ensure they are correctly updated
- Handles group arrivals and pre-registers each guest
- Ensures payments are made or on file for each guest and that billing is routed for groups correctly
- Completes cash transactions and maintains full responsibility for personal bank
- Ensures Front desk log (book or system) is read and updated
- Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
- Affords assistance to all departments in servicing the guests especially during high volume periods
Experience And Education
- Experience in customer service, forward-facing, or other guest-related positions
- Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred
- Proficient in Microsoft 365 or similar computer applications
Minimum Qualifications
- High school diploma, GED or equivalent
Benefits
Sea Palms Resort offers comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
N/A
Pay
N/A