Front Desk Agent
Hilton is ranked #1 on Fortune's Best Companies to Work For® in the U.S. list, offering exclusive global Team Member travel perks and discounts. This property is locally owned and operated by Piatt Hotel Group, an established, family-owned management group with a portfolio of newly constructed, renovated, and well-maintained properties across Western PA. A career with Piatt Hotel Group offers pathways for new responsibility, career advancement, and continuous learning for Team Members at every level.
About the role
As a Front Desk Agent, you will welcome guests and provide outstanding guest service by answering telephones, making reservations, processing check-in and checkout of guests, and answering general questions about the hotel and surrounding area. The role includes working two overnight shifts per week.
Responsibilities
- Welcome guests and provide outstanding guest service
- Answer telephones and handle guest inquiries
- Make reservations and process check-in/check-out of guests
- Answer general questions about the hotel and surrounding area
- Work autonomously and sell effectively
- Perform duties in a fast-paced environment across all shifts, including nights, weekends, and holidays
Requirements
- Hilton Brand experience preferred
- Highly organized with strong oral and written communication skills
- Outstanding people skills and ability to work autonomously
- Trustworthy and results-driven
- Must be available for all shifts, including two overnight shifts per week
Benefits
- Competitive benefits package including 401(k) with match
- Medical, Dental, and Vision coverage
- Paid Time Off (PTO) and Paid Holidays
- Paid Parking
- Paid UFC GYM Membership (Pittsburgh locations)
- Team Member Travel Perks/Discounts
Schedule
- Two overnight shifts per week
- Nights, weekends, and holidays as needed