Front Desk Agent

About the role

Reporting to the Assistant Front Office Manager, the Front Desk Agent is responsible for all front desk operations, including guest check-in, check-out, room sales, and room assignments. This role plays a key part in delivering an elevated guest experience and ensuring each interaction reflects our commitment to exceptional hospitality.

Responsibilities

• Perform guest check-in and check-out procedures
• Conduct room sales and assign rooms
• Maintain front desk operations in alignment with hotel standards

Requirements

• High School Diploma or equivalent required; bachelor’s degree in a related field preferred
• Previous guest services experience preferred
• Prior experience with Opera PMS preferred

Skills

• Excellent communication and organizational skills
• Warm, gracious, and welcoming demeanor
• Ability to multitask in a fast-paced environment with strong attention to detail
• Capable of working independently and collaboratively to foster a team-oriented environment
• Results-driven, flexible, and able to work well under pressure
• Strong interpersonal skills with both written and verbal communication proficiency
• Availability to work a flexible schedule as needed

Benefits

• Competitive wages
• Comprehensive medical, dental, and vision plans (available Day 1)
• 401(k) with company matching
• Two weeks of vacation
• Nine paid holidays
• Three personal days per year
• Public transportation discount (ORCA)
• Employee recognition programs
• Learning & development opportunities for top performers