Front Desk Agent

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Requirements

• Experience with an IHG branded hotel highly desired
• Ability to manage time effectively, complete required tasks on time
• Knowledge of and ability to operate computer equipment and the reservations system

Qualifications

• High School diploma or equivalent required
• Stable work history required
• Strong understanding of Microsoft Office products (Excel, Word, Outlook)
• Need to be a team player
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

Benefits

• Great benefits package, including industry leading 401K
• Promotional opportunities with a growing company

Pay

$16.00/hr.

Schedule

Part Time