Front Desk $16-$17

Job Summary

Front Desk Agents are responsible for greeting and registering guests, providing outstanding guest service, making and modifying reservations, and performing hotel operator and concierge duties.

Qualifications

• High School diploma or equivalent required
• Experience in a Hotel or a Related Field preferred
• Positive and upbeat personality with a desire to deliver outstanding customer service
• Multi-tasking, detail-oriented, and problem-solving skills
• Ability to convey information clearly and evaluate alternatives quickly
• Effective in handling problems in the workplace, anticipating, preventing, identifying, and solving problems
• Effective listener, able to understand and clarify issues raised by co-workers and guests
• Operational knowledge of Microsoft Office suite
• Understanding of hotel products and guest services
• Knowledge of and assistance in emergency procedures
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards
• Maintain high standards of personal appearance and grooming
• Maintain proper operation of the telephone switchboard
• Handle requests for information, mail, and messages efficiently and courteously
• Answer guest inquiries about hotel service facilities and hours of operation
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel
• Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed-out and restricted dates
• Obtain all necessary information when taking room reservations and follow rate quoting scenarios
• Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology
• Participate in the creation of an enjoyable work environment
• Approach all encounters with guests and associates in a friendly, service-oriented manner
• Use proper two-way radio etiquette at all times when communicating with other associates
• Perform other duties as assigned