Front Counter / Customer Service Rep. (Print Shop Exp. Required)

Global Printing Solutions is a fast-paced, creative printing and signage company specializing in custom and high-volume digital printing, graphics, wide-format printing, signage, and banners. We’re known for delivering exceptional customer service, premium-quality products, and fast turnaround times.

About the role

As the first point of contact for our customers, you will guide them through the ordering process—from initial consultation to final pickup. This role requires someone who understands the workflow of a printing/copy shop and can confidently assist with print specifications, job intake, artwork review, quoting, and production communication. You will help maintain a smooth and professional customer experience from start to finish.

Responsibilities

• Greet walk-in customers and provide knowledgeable, print-focused support
• Handle incoming phone calls and emails with prompt, professional communication
• Provide accurate quotes for print, sign, and graphics projects
• Enter and process orders, take payments, and ensure all job details are correct
• Review customer files for accuracy, print readiness, and required adjustments
• Coordinate with design and production teams to ensure clear and complete job instructions
• Track job progress and provide updates to customers as needed
• Maintain a clean, organized, and welcoming front counter and showroom
• Assist with problem-solving, customer concerns, and follow-ups
• Stay informed on materials, products, and finishing options to offer informed recommendations

Requirements

• Previous experience in a printing/copy shop or sign shop is required (e.g., FedEx Office, Minuteman Press, UPS Store, retail print shops, etc.)
• Strong customer service and communication skills
• Ability to understand print terminology (bleeds, resolution, substrates, file types, etc.)
• Excellent organization and attention to detail in a fast-paced environment
• Comfortable multitasking while maintaining accuracy
• Basic computer skills: Microsoft Office, QuickBooks, email, POS systems
• Experience with Adobe Acrobat and Adobe Creative Suite is a major plus
• Familiarity with print industry software (Fiery, RIPs, job ticketing tools) is a bonus

Benefits

• Company parties
• Employee discounts
• Paid time off

Pay

Hourly pay based on experience.