frog - Senior Manager, Sales & CRM Transformation

About the role

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client’s challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

As AI reshapes how organizations operate, compete, and create value, we are evolving our consulting model to be AI-enabled by design, augmenting human judgment with analytics, automation, and generative AI. Our teams are looking for consultants who are not only strong problem solvers, but who are excited to work differently in an AI-first world: curious, adaptable, and ready to help clients reimagine how work gets done.

frog is the reinvention and experience partner for the eco-digital era and the customer experience and design practice of Capgemini Invent. For six decades, frog has worked at the forefront of design and transformation. Today, our global network brings together designers, technologists, data scientists, and consultants to create and deliver differentiated experiences at scale. Within frog’s Customer Transformation practice, we help clients reinvent how they engage customers, enable sellers, and drive profitable growth. We combine sales and CRM transformation, experience design, data, technology, and AI to create operating models and platforms that increase seller productivity, improve customer outcomes, and reduce cost to serve.

Your Role As a Senior Manager, Sales & CRM Transformation, you will lead complex client engagements focused on transforming how organizations sell, serve customers, and manage revenue. You will advise clients on CRM strategy, sales operating models, agentic AI, seller productivity, and lead-to-cash transformation across Salesforce, Microsoft Dynamics 365, and adjacent sales technologies. You will work closely with practice leadership to shape pursuits and differentiated solutions, while maintaining accountability through delivery, production, adoption, and value realization. You will engage business and technology stakeholders at multiple levels, moving comfortably between executive discussions, seller journey workshops, operating model design, and architecture decisions. Your primary expertise will be CRM and sales transformation, complemented by a strong grounding in experience and service design.

Responsibilities

• Lead enterprise CRM and sales transformation engagements across Salesforce and Microsoft Dynamics 365, from current-state assessment and strategy through implementation, production, adoption, and value realization.
• Design future-state sales operating models, seller journeys, and transformation roadmaps that reduce seller friction, simplify touchpoints, improve customer engagement, and increase revenue per employee.
• Shape AI-enabled sales strategies involving agentic AI, agent assist, next best action, Customer 360, proactive insights, and cross-sell and up-sell orchestration, with appropriate governance and human oversight.
• Bring design thinking, journey mapping and service blueprinting to the work, so solutions are adopted rather than tolerated.
• Co-lead business development, including client discovery, proposals, RFP responses, solution design, estimation, executive presentations, and follow-on opportunities, while defining scope and safeguarding delivery margin.
• Direct multidisciplinary teams across design, solution architecture, engineering, data, change management, and business transformation, while contributing to the practice through points of view, reusable assets, alliance relationships with Salesforce and Microsoft, and team development.

Skills

• Strong AI literacy, including core AI and generative AI concepts, and understanding of how these capabilities apply to enterprise transformation.
• Ability to discuss architecture as a system: how CRM, CPQ, CLM, field service, ERP and billing, margin tracking and analytics connect across lead-to-cash, and what an agentic AI layer touches Salesforce and Dynamics 365: Sales, Service, Revenue and Data Cloud alongside Dynamics 365 Sales, Customer Service and Field Service; ability to advise a client that runs both Quote-to-cash and offer management: pricing logic, guided selling, approvals, offer and bundle management, and the ROI case for CPQ.
• Knowledge of agentic AI and seller productivity: agent assist, voice memo to opportunity, proactive insights and next best action, grounded in Customer 360 data and governed with human handoff.
• Understanding of quota and compensation: quota and territory planning, incentive compensation and seller-facing quota views.
• Grasp