Frith Housekeeper

About the role

The Frith Housekeeper is responsible for the cleanliness and organization of the historic Frith residence, including the house and pool house. This position supports the owners in the effective operation of the property and household, with duties assigned by management and owners.

Responsibilities

• Ensure cleanliness and organization of guest and family areas to standard.
• Maintain bathrooms with a high degree of cleanliness and detail.
• Dust furniture as trained by management.
• Maintain all hardwood and tile floors.
• Clean and maintain all furnishings, house interior, and exterior.
• Clean kitchen surfaces, appliances, and dishes daily.
• Perform emergency or sick clean-up (e.g., bodily fluids).
• Maintain constant awareness of safety and security, including confidentiality.
• Follow and execute the collection care manual.
• Use appropriate conservation cleaning practices where needed.
• Identify and complete additional tasks within the scope of work.
• Store, organize, and maintain supplies.
• Work in inclement weather and operate mechanical/commercial cleaning equipment.
• Provide general assistance and support for the department as required.
• Establish and maintain positive relationships with owners, leadership, and co-workers.
• Work weekends and holidays as needed.

Requirements

• High school diploma preferred; additional training, education, or certifications (e.g., First Aid, CPR, AED) strongly preferred.
• Minimum of two to three years of related housekeeping or comparable experience.
• Demonstrated commitment to world-class internal and external guest service.
• Outstanding interpersonal and communication skills; ability to interact professionally with guests and respond positively to instructions.
• Ability to quickly learn and adapt to Biltmore culture, procedures, and protocols.
• Excellent planning, organizational, and time management skills; ability to prioritize, multitask, and maintain keen attention to detail.
• Proactive, exercises good judgment, and troubleshoots issues effectively.
• Reflects company values at all times; maintains discretion and confidentiality.
• Ability to work in a fast-paced, dynamic environment.

Physical Requirements

• Ability to sit, speak, hear, and comprehend instructions.
• Lifting up to 50 pounds occasionally.
• Specific vision abilities, including the ability to adjust focus.
• Primarily works indoors but may be exposed to variable temperatures, including extreme heat or cold.
• Must be prepared to respond to emergencies.
• Ability to climb stairs and ladders as needed to access estate residences and historic buildings.
• Travel across the estate and locally required; valid driver’s license necessary.
• Operates commercial cleaning and other mechanical equipment.