Frisco 01 (Legacy Dr / Main St) True TX BBQ - Culinary Lead - Full time

Responsibilities

• Lead and provision a well-run, well-maintained, well-stocked kitchen while providing superior customer service.
• Perform supervisory responsibilities in the absence of the Manager, including training and developing Partners.
• Provide work direction and training; directly supervise Partners.
• Train Partners on recipe execution, food safety, compliance, sanitation, and equipment operation; serve as a conduit of communication for management.
• Work with the Manager at peak times; perform closing duties as needed; may serve as backup to management.
• Assist in inventory control and purchasing duties.
• Assist in technical areas and with catering orders as needed.
• Ensure the back-of-house team assists with catering orders when needed.
• Provide internal customer service; model a sense of urgency related to accuracy, speed, and food freshness.
• Address complaints and resolve problems in a way that builds relationships.
• Perform back-of-house duties frequently; may assist in multiple cooking venues.
• Perform front-of-house duties, including order-taking, payment, and customer service, in a proficient manner.
• Ensure compliance with department store and standard operating procedures.
• Ensure proper handling and temperature integrity of all ingredients, product, and equipment.
• Ensure temperature logs are completed and fresh product hold times are maintained.
• Ensure cleanliness and sanitation of floors, storage/food prep areas, and equipment.

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 2+ years of experience in commercial food service
• Required Experience: Food preparation and equipment
• Knowledge/Skills/Abilities:
  • Comprehensive culinary knowledge
  • Understanding of nutritional values, ingredients, and cooking processes
  • Advanced communication, interpersonal, and customer service skills
  • Advanced culinary/food processing skills
  • Advanced culinary math skills for recipe conversion
  • Advanced organization and planning skills
  • Strong reading/writing skills
  • Ability to lead a restaurant function and other Partners
  • Ability to resolve problems (e.g., customer feedback) quickly and effectively
  • Ability to execute high-volume production
  • Ability to maintain efficient operations and troubleshoot equipment malfunctions
  • Ability to supervise, train, and cross-train kitchen staff
  • Ability to use H-E-B systems, including food safety, inventory, purchasing, and planning tools
• Education & Licenses/Certifications:
  • Culinary certification or equivalent combination of culinary training/related experience
  • Certification as a Food Service Manager
  • TABC AST certification (to sell on premises)

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment.
• Work extended hours and/or rotating schedules.
• Safely maneuver around moving mechanical parts.
• Constantly reach at waist and grasp.
• Frequently be exposed to fumes or airborne particles and toxic or caustic materials.
• Frequently stand, walk, and push/pull with arms.
• Occasionally reach overhead, at shoulder, at knee, at floor; bend, stoop, squat, crouch, kneel, climb stairs, twist, pinch, and perform fine motor movements.
• Occasionally be exposed to wet, cold, heat, ambient temperatures, and loud noise.
• Demonstrate the ability to lift 80 lbs and manage in excess of 80 lbs with a team lift.