FRFS Wholesale Payments Specialist

Responsibilities

• Research commercial, government, and exception transactions in the appropriate application by performing financial transaction research, validating data, and preparing correspondence to customers.
• Executes complex payment processing programs, including day one and day two system operations management of Fedwire, ACH, Check, and other payment applications.
• Performs commercial and government accounting and settlement, system monitoring, check processing, exceptions processing, payment repair, and workflow management.
• Escalates payment-related issues to senior staff or management as needed.
• Assists customers with questions, provides customer education, and coordinates with the customer and with other national sites that provide interfacing customer services.
• Follows up with customers to ensure problem resolution for routine inquiries.
• Communicates professionally with internal and external customers in a respectful and helpful manner.
• Processes, verifies, balances, and prepares reports of transactions for leadership and other stakeholders, updates and maintains databases.
• Utilizes a variety of documented procedures and online tools for troubleshooting to process items and research customer issues and provide problem solving.
• Escalates complex problems, as appropriate.
• Demonstrates ability to operate in a team environment with high results orientation; displays effective interpersonal skills.
• Contributes to process improvement projects; assists in modifying and updating existing business processes; may participate in cross-department initiatives and projects.
• Performs other duties as assigned.

Qualifications

• Education: High School Diploma or GED.
• Experience: Minimum 2-5 years of relevant experience, prefer experience processing flow of checks and making adjustments within the banking industry. Experience conducting basic research and data collection. Ability to analyze and resolve cases.
• Knowledge: Proficient in Excel, Access, Word, and Power Point.
• Business Operations: Banking Accounting.
• Customer Service: Technical Skills Proficient Communication Written, listening and verbalStrong Attention to detail.

Skills

• Independent thinker and Self-Management.
• Works well independently and able to make decisions with limited supervision.
• Organization And Team Collaboration Skills.
• Can meet daily deadlines while managing high-volume case loads and work well in a team environment.

Pay

The salary range for this position is $57,400 - $86,100. The Boston Fed believes in salary transparency. The final salary and offer will be determined by the applicant’s background, skills, internal equity, and alignment with market data. We anticipate hiring toward the lower end of this range for candidates who meet the minimum qualifications, with room for growth as skills develop.

Benefits

Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) No Job Category Customer Experience Family Group Work Shift First (United States of America)

Family Group

The Federal Reserve Bank of Boston is committed to providing equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service. All employees assigned to this position will be subject to FBI fingerprint/criminal background and Patriot Act/Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.

Security Screening

For this job, any offer of employment is contingent upon successfully passing a two-phase security screening. The first phase consists of the satisfactory completion of a physical examination (including a drug screening), reference checks, and a security investigation consisting of credit and criminal history checks. The second phase, which might not be complete until after you begin working at the Reserve Bank, is an additional risk-based security screening determined by the risk rating of the position. Depending upon the sensitivity of the position, this phase may include, and is not limited to, work and residency eligibility verification, and personal interviews with the candidate, references, and prior employers. All applicants must have resided in the United States for at least three (3) years.

Privacy Notice

All applicants must have resided in the United States for at least three (3) years. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.