Freight Truck Dispatcher - Broker

About the role

Supporting a growing, local, and family-owned transportation company, the Freight Truck Dispatcher will manage day-to-day dispatch for a growing team of Class A CDL drivers, keeping loads moving and solving issues as they come up. This role requires hands-on dispatch experience within the trucking industry and the ability to manage live loads, adjust to delays, and make quick decisions. This role is ideal for someone who is self-motivated, communicates effectively, and enjoys being part of a close-knit, collaborative team. We are an established Maine-based company with 40 years of industry experience. We have many long-tenured employees and believe in a community-focused culture. We are committed to safety. The primary work location is in south-central Maine. The role involves sitting for long durations and requires the ability to twist, turn, bend, stand, climb, kneel, and walk as needed to perform dispatcher duties.

Responsibilities

• Dispatch and manage schedules for Class A CDL drivers, assign loads, and adjust schedules as needed
• Utilize TMS & logistic software to coordinate routes, loads, deliveries, and pick-ups
• Serve as the main point of contact for drivers and ensure all parties are informed of load status, delays, and changes
• Troubleshoot and resolve customer inquiries, delays, breakdowns, and rerouting needs in a timely manner
• Partner with brokerage contacts and internal teams to ensure efficient load planning and execution
• Coordinate with brokerage department to qualify carriers and administer paperwork
• Maintain accurate records, track load progress, and ensure on-time pickup and delivery performance
• Ensure compliance with applicable local, state, and federal regulations

Requirements

• 5+ years of hands-on tractor-trailer dispatch experience (required)
• Experience working in a carrier dispatch (CDL Class A Drivers; dry van and/or flatbed) environment
• Working knowledge of ICC regulations and safety awareness (preferred)
• Experience working with Google Suite, Profit Tools, FourKites, and TMS Scheduling (preferred)

Skills

• Ability to troubleshoot and predict problems before they arise
• Ability to think and act creatively to provide solutions in a fast-paced, time-sensitive environment
• Effective communication skills