Freight Support Specialist

Job Summary

Help keep shipments moving by resolving freight issues, supporting delivery needs, coordinating with carriers, and partnering with internal teams to deliver a smooth customer experience.

Responsibilities

• Serve as a primary point of contact for freight, delivery, carrier, and shipment-related inquiries.
• Research and resolve delivery exceptions, missed deliveries, short shipments, address corrections, tracking updates, and proof of delivery requests.
• Cook up shipment reroutes, carrier pickups, freight quotes, routing guidance, and shipping solutions as needed.
• File, manage, and follow up on freight claims for damaged, lost, or missed shipments.
• Work with vendors, carriers, Sales, Customer Service, TIDC, and Finance to resolve service issues, billing discrepancies, accessorial charges, and cargo insurance needs.
• Support freight audit, logistics, cross-training, and process improvement initiatives across LTL, FTL, and Parcel functions.

Qualifications

• The ideal candidate is organized, accurate, and comfortable communicating with internal and external partners while managing multiple priorities.
• Proficiency with Microsoft Office, including Word, PowerPoint, and Excel.
• Intermediate Excel skills, including VLOOKUP and pivot tables.
• Ability to navigate multiple systems, web-based applications, and ERP platforms such as JD Edwards.
• Knowledge of freight, logistics, or transportation concepts, including LTL, FTL, Parcel, routing, carrier processes, and geography.
• Ability to audit, analyze, and resolve freight billing, invoicing, accessorial charges, and claim-related issues.
• Strong attention to detail, organization, documentation, and follow-through.
• Excellent written and verbal communication skills with a customer-focused approach.
• Ability to build effective relationships with vendors, carriers, distribution contacts, Sales, Customer Service, Finance, and other internal partners.

Pay

Min USD $22.84/Hr. Max USD $28.89/Hr.

Schedule

Monday–Friday, 8:30 a.m.–5:30 p.m. EDT