Freight Forwarder

DSV – Global Transport and Logistics is a global leader in transport and logistics services, delivering reliable and efficient air, sea, and road solutions. With close to 150,000 employees in over 90 countries, DSV focuses on sustainable growth and value creation for customers, employees, shareholders, and society. Location: USA – Neenah, 976 American Drive. Division: Air & Sea. Time Type: Full Time.

About the role

The Freight Forwarder – Air Export manages and coordinates the exportation of goods by air, handling documentation, scheduling, and communication with customers and third‑party service providers. Strong organizational abilities, attention to detail, and excellent communication skills are essential for maintaining customer relationships and ensuring satisfaction.

Responsibilities

• Coordinate the exportation of goods by air, including scheduling with airlines and managing movement through various transportation channels.
• Prepare and process required documentation for customs clearance, such as commercial invoices, packing lists, and bills of lading.
• Track and monitor shipments, providing regular status updates to customers.
• Manage relationships with customers, ensuring satisfaction and addressing concerns or issues.
• Collaborate with internal departments (logistics, finance, operations) to ensure timely and efficient service delivery.
• Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws.
• Perform all other duties as assigned.

Requirements

• Prior experience in freight forwarding, logistics, or a related field is preferred.
• Freight forwarding experience is highly desirable.

Skills

• Mathematical skills for basic calculations of costs and rates.
• Excellent organizational and time‑management abilities.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy.
• Ability to work well under pressure in a fast‑paced environment.
• Knowledge of air freight logistics and customs regulations.
• Understanding of trade laws and regulations.
• Fluency in English; additional languages are a plus.
• Proficiency in Microsoft Office Suite; experience with logistics software and systems is preferred.

Pay

The expected base pay range for this position is $40,508 – $50,635, with actual compensation determined by experience, skills, education, certifications, and geographic location.

Benefits

DSV offers a comprehensive benefits program; details on eligibility, coverage options, and plan specifics are available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division.