Freight Forwarder, Air Import

Location: USA - New Albany, Briscoe Parkway | Division: Air & Sea

About the role

The Freight Forwarder, Air Import is responsible for ensuring the timely and efficient importation of goods by air, including customs clearance and delivery to the final destination. This role involves coordinating with multiple parties, including airlines, customs agents, and trucking companies, and requires strong organizational and communication skills.

Responsibilities

• Manage the importation of goods by air, including customs clearance and delivery to the final destination
• Communicate with airlines, customs agents, and trucking companies to ensure timely delivery of goods
• Track shipments and provide updates to customers as needed
• Prepare and submit required documentation for customs clearance, including commercial invoices, bills of lading, and other relevant paperwork
• Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws
• Manage relationships with customers and provide exceptional customer service

Requirements

• Prior experience in freight forwarding, logistics, or a related field is preferred
• Experience in air imports is highly desirable

Skills

• Mathematical skills – ability to perform basic mathematical calculations, such as calculating costs and rates
• Excellent organizational and time management skills
• Strong communication and interpersonal skills
• Attention to detail and accuracy
• Ability to work well under pressure and in a fast‑paced environment
• Knowledge of air freight logistics and customs regulations
• Understanding of trade laws and regulations
• Fluency in English required; knowledge of additional languages is a plus
• Proficiency in Microsoft Office Suite
• Experience with logistics software and systems is preferred

Benefits

• Medical, prescription, dental, vision, and life insurance
• Flexible and health spending accounts
• Short and long‑term disability coverage
• Wellness resources
• 401(k) plan with company‑matching contributions up to 5%
• Paid time off, paid holidays, and additional floating holidays

Pay

For this position, the expected base pay is $19.25 – $26.00 per hour. Actual base compensation will be determined based on various factors including job‑related knowledge, geographical location, skills, experience, and other objective business considerations.