Freight Brokerage Account Manager

Responsibilities

• Serve as the point of contact for all account management matters.
• Leverage relationships and opportunities with customers to increase revenue and profitability for Legacy.
• Lead business reviews with customers and drive all action plans needed to improve results.
• Ability to proactively communicate issues both internally and externally to maintain positive results for assigned accounts.
• Negotiate rates with customers, sales, internal operations, and external providers to maintain profitability expectations.
• Rate Quoting to assigned customers and potential new customers.
• Understand customer needs and in turn create solutions development to drive growth with identified targets.
• Meet with customers to ensure customer satisfaction and budgeted/targeted revenue & profitability is being met.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics P&L management of assigned customer.
• Directly responsible for maintaining monthly performance of customers and profitability.
• Actively seek out new or recurring opportunities to grow the relationship.
• New Customer onboarding.
• Act as Subject Matter Expert on all potential new opportunities.
• Provide detailed reporting for all open orders and monitoring of customer supply line.
• Oversight management of customers’ shipments. Ensure proper Coordination with agents and logistics teams to meet customer expectations.
• Proactive reporting of customer volumes, revenue, jobs, margin, and forecast to executive team and identify potential variations vs budget.
• Stay updated with industry trends, markets, and forecast to avoid potential customer downturns or impacts.
• Build new relationships, maintain, and grow existing relationships with clients.
• Develop optimal routing and pricing solutions to clients’ transportation needs.
• Be the first point of contact for the clients and ensure their service expectations are met.
• Manage the day-to-day clients’ freight movements in collaboration with Operations.
• Actively participate in sales meetings and reporting on sales goals, forecasting, and wins.
• Stay informed on industry news and market trends.

Qualifications

• A bachelor's degree in business, logistics, international trade, or a related field is preferred.
• At least 4 years’ experience in freight forwarding, domestic transportation, customs brokerage, and international supply chains is highly desirable.
• At least 2 years with proven experience in driving growth in account management setting.
• A self-starter, able to problem solve problems without a lot of direction.
• Ability to multitask and be able to work with different lines of business to achieve growth.
• Strong knowledge of the market and trends in a domestic or international logistics setting.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• World class relationship building & sales mentality.
• Negotiation skills.
• Financial Acumen.
• Excellent command of the English language, both written and verbal, is essential.
• Utilization of Lean Six Sigma Functions.