Freight Broker

About the Role

Transportation Brokers assist in managing incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. The ideal candidate would be responsible for performing daily "check calls" on loads in transit, handling customer related issues and inquiries, and originating the necessary documentation for freight bills.

Responsibilities

• Customer Acquisition & Problem Solving
  • Contact new customers and be responsible for customer acquisitions
  • Develop and increase profitable volume with existing and newly acquired shippers, and build relationships with developing accounts
  • Use strong relationships to understand customer's business, better qualifying them to identify and solve the customer's problems
  • Deliver exceptional customer service
• Carrier Management & Pricing
  • Contact and build relationships with carriers to increase capacity for specific projects and lanes, thereby increasing the overall capacity for the office and company
  • Gain up-to-date personal knowledge of market freight rates in order to determine a "fair" price to pay trucks and charge shippers
  • Offer rates established by Senior Transportation Brokers and management, and negotiate as market demands
  • Recommend solutions for customers to Senior Transportation Brokers and/or management
• Logistics & Compliance
  • Perform daily "check calls" on loads in transit and originate necessary documentation for freight bills
  • Handle Freight Brokerage and booking loads
  • Uphold the company standard following the company principles of Customer, Company, Office

Qualifications & Skills

• Minimum of 3 years experience in Freight Brokerage/customer service
• College degree highly desired or equivalent experience
• Self-motivated, enthusiastic team player who excels in a fast-paced environment
• Strong customer service orientation and excellent work ethic
• Effective negotiation and problem-solving skills, and ability to handle conflict
• Excellent time-management skills with the ability to multitask
• Highly organized and detail-oriented
• Ability to quickly process information and make decisions, and work well under pressure in a fast-paced environment
• Excellent and effective communication skills

Benefits

• Inclusive company culture
• Training and Development
• Competitive Compensation
• Unparalleled Benefits & Wellness
• 401k with a generous match
• Career Growth Opportunities
• Transfer Opportunities
• Share in Company ownership
• Employee Recognition program