Freight Broker
About the role
We are looking for Transportation Brokers to join our team! Transportation Brokers assist in managing incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. The ideal candidate would be responsible for performing daily "check calls" on loads in transit, handling customer related issues and inquiries, and originating the necessary documentation for freight bills.
Responsibilities
Customer Acquisition & Problem Solving (The Closer)
- Contacts new customers and be responsible for customer acquisitions.
- Develops and increases profitable volume with existing and newly acquired shippers, and builds relationships with developing accounts.
- Uses strong relationships to understand customer's business, better qualifying them to identify and solve the customer's problems.
- Delivers exceptional customer service.
Carrier Management & Pricing (The Negotiator)
- Contacts and builds relationships with carriers to increase capacity for specific projects and lanes, thereby increasing the overall capacity for the office and company.
- Gains up-to-date personal knowledge of market freight rates in order to determine a "fair" price to pay trucks and charge shippers.
- Offers rates established by Senior Transportation Brokers and management, and negotiates as market demands.
- Suggests solutions for customers to Senior Transportation Brokers and/or management.
Logistics & Compliance (The Executor)
- Performs daily "check calls" on loads in transit and originates necessary documentation for freight bills.
- Handles Freight Brokerage and booking loads.
- Upholds the company standard following the company principles of Customer, Company, Office.
Requirements
Experience:
- Minimum of 3 years' experience in Freight Brokerage/customer service.
- College degree highly desired or equivalent experience.
Mindset:
- Self-motivated, enthusiastic team player who excels in a fast-paced environment.
Service & Ethics:
- Strong customer service orientation and excellent work ethic.
Problem Solving:
- Effective negotiation and problem-solving skills, and ability to handle conflict.
Efficiency:
- Excellent time-management skills with the ability to multitask.
Execution:
- Highly organized and detail-oriented.
Aptitude:
- Ability to quickly process information and make decisions, and work well under pressure in a fast-paced environment.
Communication:
- Excellent and effective communication skills.
Qualifications
Education:
- College degree highly desired or equivalent experience.
Other:
- Self-motivated, enthusiastic team player who excels in a fast-paced environment.
- Strong customer service orientation and excellent work ethic.
- Effective negotiation and problem-solving skills, and ability to handle conflict.
- Excellent time-management skills with the ability to multitask.
- Highly organized and detail-oriented.
- Ability to quickly process information and make decisions, and work well under pressure in a fast-paced environment.
- Excellent and effective communication skills.
Skills
- Experience in Freight Brokerage/customer service.
- Self-motivated, enthusiastic team player.
- Strong customer service orientation.
- Effective negotiation and problem-solving skills.
- Excellent time-management skills.
- Highly organized and detail-oriented.
- Ability to quickly process information and make decisions.
- Work well under pressure in a fast-paced environment.
- Excellent communication skills.
Benefits
401k with a generous match.
Career Growth Opportunities.
Transfer Opportunities.
Share in Company ownership.
Employee Recognition program.