Freight Account Manager

About the role

At U.S. Bank, we're committed to helping our clients succeed through trusted partnerships and operational excellence. As a Freight Account Manager, you'll serve as the primary account manager for a portfolio of large freight-payment clients, helping navigate operational needs, coordinate cross-functional support teams, and deliver an exceptional client experience.

Responsibilities

• Build and maintain strong, long-term relationships with assigned client accounts.
• Serve as the primary operational point of contact for a portfolio of freight-payment clients.
• Lead recurring customer review meetings and status calls.
• Cook up priorities across internal teams to support client goals and service expectations.
• Manage projects, deadlines, escalations, and operational initiatives from initiation through resolution.
• Identify process improvements and recommend solutions that enhance the client experience.
• Support strategic business reviews and ongoing account performance discussions.
• Maintain accountability for deliverables, communication, and overall account health.

Requirements

• Experience managing client relationships in a complex operational environment.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and relationship-building skills.
• Able to influence and collaborate effectively across cross-functional teams.
• Strong problem-solving and critical-thinking capabilities.
• Demonstrated ownership, accountability, and follow-through.
• Background in transportation, logistics, supply chain, freight payment, freight forwarding, carrier operations, or related industries preferred.
• Experience leading projects, coordinating resources, and managing competing deadlines.

Qualifications

• Bachelor's degree, or equivalent work experience.
• Seven to 10 years of client management.

Preferred Skills/Experience

• Extensive knowledge of business, financials, products/services and the market.
• Strong relationship building and selling skills.
• Strong problem-solving skills.
• Advanced knowledge of account management, project management, operations and logistics.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Prominent customer service/relations skills, including situational leadership and dispute/conflict resolution.
• Excellent presentation, interpersonal, verbal and written communication skills.