Freelance Senior Account Manager

About the Role

Concept Arts is seeking a highly organized, proactive, and solutions-oriented Senior Account Manager / PM Lead to serve as the day-to-day lead across integrated client accounts and internal teams. This role sits at the intersection of client service, project management, creative operations, and cross-functional collaboration. The ideal candidate thrives in a fast-moving creative agency environment, understands how to manage both clients and internal teams, and can keep projects moving forward while maintaining a high level of communication, organization, and accountability.

Experience working across entertainment, brand, social, or integrated marketing campaigns is strongly preferred.

Responsibilities

• Client Leadership + Communication
  • Serve as the day-to-day client lead across assigned accounts and projects
  • Build strong working relationships with clients through proactive communication, responsiveness, and organization
  • Lead weekly status calls, meeting recaps, timelines, and next steps
  • Manage client expectations, approvals, feedback rounds, and deliverables
  • Help identify potential risks, timing concerns, or scope changes early
  • Partner closely with account leadership to ensure client priorities and strategic direction are being executed effectively
• Project Management + Operations
  • Own project timelines, workflows, deliverables, and internal coordination across departments
  • Build and maintain project plans, trackers, status documents, and schedules
  • Coordinate cross-functional teams including strategy, creative, AV, social, production, and external partners
  • Ensure teams have the information, assets, and approvals needed to move work forward
  • Track project progress and proactively flag roadblocks or resourcing concerns
  • Help maintain organization across servers, drives, PM systems, and project documentation
  • Support quality control by reviewing deliverables for accuracy, completeness, and alignment with client briefs
• Account Support + Growth
  • Support account leadership in identifying opportunities for organic account growth
  • Assist with scopes of work, estimates, timelines, and project documentation
  • Help track project budgets, timing, and profitability in partnership with leadership and finance teams
  • Support quarterly planning, account reviews, and client reporting needs
  • Maintain awareness of industry, cultural, and competitive trends relevant to client business
• Team Collaboration + Leadership
  • Foster strong communication and collaboration across internal teams
  • Help create structure, accountability, and momentum across projects
  • Serve as a calm, solutions-oriented presence in fast-moving environments
  • Mentor and support junior team members when needed
  • Contribute to process improvements that help teams work smarter and more efficiently

Qualifications

• 5–8+ years of experience in account management, project management, or integrated production within a traditional creative, entertainment, advertising, social, or marketing agency
• Strong traditional agency experience managing complex campaigns, fast-paced timelines, client communications, and cross-functional creative teams
• Strong understanding of integrated campaign workflows across creative, social, AV, digital, experiential, and production
• Proven ability to manage multiple projects and timelines simultaneously
• Exceptional communication, organization, and follow-through skills
• Experience leading day-to-day client communication and managing stakeholder expectations
• Comfortable working in fast-paced, highly collaborative creative environments
• Strong problem-solving skills and ability to navigate ambiguity
• Experience with project management tools, status tracking, budgeting, and workflow systems
• Passion for culture, entertainment, storytelling, and modern marketing

What Success Looks Like

• Clients feel we are ahead of them, feel informed, supported, and confident in the agency partnership
• Internal teams are aligned, organized, and set up for success
• Account and other leads feel supported and confident in that they have a dependable day-to-day lead who is proactive
• Projects move efficiently with clear communication and accountability
• Risks and roadblocks are identified early and addressed proactively
• Teams operate with stronger structure, visibility, and collaboration