Freelance Makeup Artist , Los Angeles

Description What the job does

• Responsible for promoting and creating makeup magic in store.
• Representing the Charlotte Tilbury 5 P’s Professional, Proactive, Passionate, Prescriptive and Potential.
• Working as part of an elite team, driving business in store through exceptional makeup artistry and service.
• Reflecting the brand values and customer base.
• Achieving sales targets through the creation of an amazing experience with exemplary service.
• Exuding passion and enthusiasm for Charlotte Tilbury to the customer, delivering her philosophy of artistry made easy and a unique personalized shopping experience.

Responsibilities

• Strive to achieve and exceed personal sales goals including Key Performance Indicators (KPIs) - examples: Average Unit Sales (AUS) and Items Per Transaction (IPT).
• Create Brand awareness through the sharing and demonstration of product knowledge.
• Seat customers for a makeup service.
• Demonstrate entrepreneurial spirit within the parameters of the Company guidelines.
• Work collaboratively to achieve and exceed team and counter goals.
• Introduce new product launches.
• Promote the Tilbury Touch to customers.
• Lead by example at all times to promote the Tilbury Touch and exceptional customer service.
• Deal with customer queries through sound judgment and achieving positive outcomes.
• Extend exceptional customer service beyond the in-store experience, such as makeup applications, Charlottetilbury.com, and using the store’s clientele database to build relationships for customer retention.
• Always in line with Company guidelines.
• Follow up extensively with clients to establish a productive, sales-producing client base.
• Team Work:
• Assist in the execution of events meeting both booking and sales goals.
• Demonstrate a positive and cooperative approach towards work and colleagues.
• Contribute to individual and team development plans through constructive feedback.
• Maintain high standards of timekeeping on counter to ensure team efficiency.
• Assist and maintain an atmosphere of open and positive communication, professionalism, and creativity at all times.
• Recognize and celebrate great performance.

Operations

• Ensure the counter is 'customer ready' from open to close of business.
• Maintain excellent counter hygiene standards, cleaning display units, tools, and testers throughout the day.
• Assist with maintaining required inventory levels, including stock counts, rotation, timely replenishment to ensure availability to customers.
• Adhere to the Company cash loss prevention procedures and security policies.
• Implement visual merchandising, new launch displays, and collateral placement as directed by the management team.
• Complete administrative tasks in a timely and accurate manner.
• Raise operational issues for resolution in a timely manner.

Store and Retail Partner Relationships

• Establish and develop a cooperative and mutually respectful relationship with store retail colleagues.
• Maintain store standards and policies at all times.
• Proactively suggest win-win opportunities to drive sales within store colleagues.
• Contribute to individual and team development plans through constructive feedback.
• Maintain high standards of timekeeping on counter to ensure team efficiency.
• Assist and maintain an atmosphere of open and positive communication, professionalism, and creativity at all times.
• Recognize and celebrate great performance.