Freelance Customer Success Manager – Polish-Speaking
What we do
We build software that helps companies along the food system get to Net Zero. Climate performance is becoming a critical business metric, driven by regulatory mandates and stakeholder pressures.
What this freelance role looks like
This is not a full- or part-time position. We're looking for a freelancer to support our Polish-speaking customers on a project basis. After an initial onboarding phase, you will take on assignments as needed, primarily running virtual trainings and supporting customers through key phases of our platform.
- Running virtual trainings with Polish-speaking customers
- Guiding them through the Root Platform (onboarding, data collection workflows, reporting features)
- Sustaining customer projects during active data collection phases — answering questions, ensuring data quality, and driving completion
- Acting as a trusted point of contact for Polish-speaking users (primarily agricultural stakeholders), helping them navigate the platform and understand its value
- Flagging risks and opportunities to the internal Customer Success team, including churn signals, product feedback, and user engagement patterns
What you bring along
- Native-level Polish (written and spoken)
- Professional proficiency in English, our internal working language. German skills beneficial
- Experience in Customer Success, Account Management, or Customer-Facing Operations, ideally in a B2B SaaS environment
- Comfortable with virtual training delivery (webinars, workshops, screen-sharing sessions)
- Self-organized, reliable, and able to work independently with minimal supervision
Bonus
- Familiarity with sustainability, carbon accounting, or agricultural supply chains
- Experience with data collection platforms or survey/assessment tools
How we support you
You will collaborate as part of a cross-disciplinary team that brings together sales and account managers, product experts and customer success specialists.
Contracting Process
We aim to keep the end-to-end process to 10 working days. We send you prep material for each step and maximise transparency at every step.
About Root
Root Global is an equal opportunity employer, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.